Registration

Ruckus Wireless encourages you to register your Unleashed products to receive updates and important notifications, and to make it easier to receive support in case you need to contact Ruckus for customer assistance. You can register your Unleashed Master AP along with all connected member APs in one step using the Registration page.
Note: To ensure that all registration information for all of your APs is included, be sure to register after all APs have been installed. If you register the Unleashed Master AP before installing the other member APs, the registration will not include the other member APs' information.

To register your Unleashed network:

  1. Go to Admin & Services > Administer > Registration.
  2. Click Register Your Product. You will be redirected to the Ruckus registration website, where you will need to enter your login details and Sales Purchase Agreement code (if known).

    The Registration page

  3. If you do not already have a Ruckus Support portal account, you will first need to create one. Go to https://support.ruckuswireless.com/get_access_now to create a support account, and then go back to the Unleashed web interface and click the Register Your Product button (again) to associate your product serial numbers to your Ruckus Support account.

    Ruckus Support portal login

  4. The Ruckus product registration system automatically retrieves a list of your connected device serial numbers and displays them on the page.
  5. Click Activate Support to activate product support for your Unleashed APs.

    Activate Support

  6. Click Register to register your Unleashed AP warranty.

    Register Warranty (Step 2 of 2)

  7. The "Success!" page is displayed. You will be redirected back to your Unleashed web interface in a few seconds. If you prefer not to wait, click Get me out of here to be redirected immediately.

    Success - Support activation successful

  8. The screen refreshes to display your Unleashed Master AP's Registration page, with a "Success" message indicating successful product support registration.

    Success - Unleashed Registration page

Your Unleashed access points are now registered with Ruckus Wireless.