Downloading the Support Log from an Access Point

If you are experiencing issues with an access point, Ruckus Support Team may request you to download the support log from the access point.

The support log contains important technical information that may be help Ruckus Support Team troubleshoot the issue with the access point. Follow these steps to download the support log from an access point.

To download a support log from an AP:

• Select the AP and click More > Download Support Log. The following message appears: Do you want to open or save SupportLog_{random-string}.log.

Save the file and use a text editor (for example, Notepad) to view the contents of the text file. Send the support log file to Ruckus Support Team, along with your support request.