Ruckus encourages you to register your Unleashed products to receive updates and important notifications, and to make it easier to receive support in case you need to contact Ruckus for customer assistance. You can register your Unleashed Master AP along with all connected member APs in one step using the Registration page.
NOTETo ensure that all registration information for all of your APs is included, be sure to register after all APs have been installed. If you register the Unleashed Master AP before installing the other member APs, the registration will not include the other member APs' information.
To register your Unleashed network:
- Go to Admin & Services > Administer > Registration.
Register Your Product. You will be redirected to the Ruckus registration website, where you will need to enter your login details and Sales Purchase Agreement code (if known).
Figure 237 The Registration page
If you do not already have a Ruckus Support portal account, you will first need to create one. Go to https://support.ruckuswireless.com/get_access_now to create a support account, and then go back to the Unleashed web interface and click the
Register Your Product button (again) to associate your product serial numbers to your Ruckus Support account.
Figure 238 Ruckus Support portal login
- The Ruckus product registration system automatically retrieves a list of your connected device serial numbers and displays them on the page.
Activate Support to activate product support for your Unleashed APs.
Figure 239 Activate Support
Register to register your Unleashed AP warranty.
Figure 240 Register Warranty (Step 2 of 2)
"Success!" page is displayed. You will be redirected back to your Unleashed web interface in a few seconds. If you prefer not to wait, click
Get me out of here to be redirected immediately.
Figure 241 Success - Support activation successful
The screen refreshes to display your Unleashed Master AP's Registration page, with a "Success" message indicating successful product support registration.
Figure 242 Success - Unleashed Registration page
Your Unleashed access points are now registered with Ruckus.