Delivering Guest Passes via Email

To allow Unleashed to deliver Guest Passes via email, you must configure an email account (and its SMTP settings) from which Unleashed will send the emails.

Use the following procedure to enable guest pass delivery via email:

  1. Go to Admin & Services > Services > Guest Access Service > Email.
  2. Enable the check box next to Enable email server.
  3. Configure the following settings according to your local email server and user preferences:
    • From email address: Type the email address from which Unleashed will send email messages.
    • SMTP Server Name: Type the full name of the server provided by your ISP or mail administrator. Often, the SMTP server name is in the format smtp.company.com. For Hotmail addresses, the SMTP server name is smtp.live.com.
    • SMTP Server Port: Type the SMTP port number provided by your ISP or mail administrator. Often, the SMTP port number is 25 or 587. The default SMTP port value is 587.
    • SMTP Authentication Username: Type the user name provided by your ISP or mail administrator. This might be just the part of your email address before the @ symbol, or it might be your complete email address. If you are using a free email service (such as Hotmail or Gmail), you typically have to type your complete email address.
    • SMTP Authentication Password: Type the password that is associated with the user name above.
    • Confirm SMTP Authentication Password: Retype the password you typed above to confirm.
    • SMTP Encryption Options: If your mail server uses TLS encryption, click the SMTP Encryption Options link, and then select the TLS check box. Additionally, select the STARTTLS check box that appears after you select the TLS check box. Check with your ISP or mail administrator for the correct encryption settings that you need to set. If using a Yahoo! email account, STARTTLS must be disabled. If using a Hotmail account, both TLS and STARTTLS must be enabled.
  4. To verify that Unleashed can send email messages using the SMTP settings you configured, click the Test button.
    • If Unleashed is able to send the test message, the message Success! appears. Continue to the next step.
    • If Unleashed is unable to send the test message, the message Failed! appears. Go back to the previous step and verify that the SMTP settings are correct.
  5. Click Apply. The email notification settings you configured become active immediately.

Testing Guest Access email settings

Note: To customize the content of the email message that guest pass users will receive, follow the instructions in the Customize the Email Content section.