Contacting Brocade Technical Support

As a Brocade customer, you can contact Brocade Technical Support 24x7 online or by telephone. Brocade OEM customers should contact their OEM/solution provider.

Brocade customers

For product support information and the latest information on contacting the Technical Assistance Center, go to www.brocade.com and select Support.

If you have purchased Brocade product support directly from Brocade, use one of the following methods to contact the Brocade Technical Assistance Center 24x7.

Online Telephone

Preferred method of contact for non-urgent issues:

  • Case management through the MyBrocade portal.
  • Quick Access links to Knowledge Base, Community, Document Library, Software Downloads and Licensing tools

Required for Sev 1-Critical and Sev 2-High issues:

  • Continental US: 1-800-752-8061
  • Europe, Middle East, Africa, and Asia Pacific: +800-AT FIBREE (+800 28 34 27 33)
  • Toll-free numbers are available in many countries.
  • For areas unable to access a toll-free number: +1-408-333-6061

Brocade OEM customers

If you have purchased Brocade product support from a Brocade OEM/solution provider, contact your OEM/solution provider for all of your product support needs.

  • OEM/solution providers are trained and certified by Brocade to support Brocade® products.

  • Brocade provides backline support for issues that cannot be resolved by the OEM/solution provider.

  • Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise. For more information, contact Brocade or your OEM.

  • For questions regarding service levels and response times, contact your OEM/solution provider.

Parent topic: Preface
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